Refund Policy

1. Overview

At IT SOFTWARE TECH, we are committed to delivering high-quality digital marketing, web development, and software services. This Refund Policy outlines the circumstances under which refunds may be issued.

2. Eligibility for Refunds

Refunds may be considered only under the following conditions:

• The request is made within 7 days of payment, provided no work has commenced.
• A service was not delivered as described in the agreed proposal or contract.
• There is a documented failure on our part to meet the agreed deliverables.

3. Non-Refundable Items

The following are generally not eligible for refunds:

• Services that have already been completed or partially delivered.
• Setup fees, consultation fees, and third-party expenses incurred on your behalf.
• Subscription or retainer fees for months already billed and serviced.
• Digital products, licenses, or downloadable assets once delivered.

4. Refund Process

To request a refund, please contact us at hello@itsoftwaretech.com with your project details, payment receipt, and the reason for the request. We will review your request and respond within 7 business days.

5. Processing Time

Approved refunds will be processed within 14 business days using the original payment method. Processing times may vary depending on the payment provider.

6. Disputes and Exceptions

We handle disputes in good faith. If you are unsatisfied with our service, we encourage you to contact us first so we can attempt to resolve the issue before a refund request is escalated.

7. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date.

8. Contact Us

For refund-related questions, please contact us at hello@itsoftwaretech.com or call +91 78948 85884.